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Freight Information
How do I know the weight of my goods?
The weight of the goods that you are purchasing will be automatically calculated during the checkout process.
How much will I pay for freight?
The freight charge is usually calculated and displayed during the checkout process and is calculated based on the weight, destination and address type of your order.
Our website cannot always calculate bulk freight for larger items. If there are problems or corrections that need to be made, we will contact you via email.
How long until my order is delivered?
Depends on what time you order and how you pay for it.
Usually online orders within main cities are received by our customers within 1-3 days.
Please note mobile phone deliveries take one week.
Why is it important to indicate Residential or Business Address?
Different couriers are used for residential and business addresses. Residential deliveries require a specific service to ensure they are delivered promptly and it is important that you indicate the correct address type in your shipping information.
Bulk Shipping
- BULK FREIGHT - ITD is bringing you a better bulk freight offering. With the rising cost of fuel and transport we have recognized the need to offer our channel partners competitive freight for bulk and larger items of 25kg or more, across the country.
Our website cannot always calculate bulk freight. If there are problems or corrections that need to be made, we will contact you via email.
This new service will be effective 3 April 2008. From this time each order will be measured to ensure the correct bulk freight is calculated. The matrix below outlines each city with prices displayed based on one cubic meter. Costs for orders that are less than one cubic meter will be calculated on a pro rata basis.
If you would like a break down of how the costs are charged please contact us.
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